After a 30 year career in health and safety, Jeff founded QSP in 2012 to help organizations integrate modern safety theories and practices.

QSP stands for Quality, Safety, and Productivity — the outcomes every organization is ultimately trying to protect and improve. These three are often treated as competing priorities, traded off against one another as though more of one must come at the expense of another. QSP Leadership starts from a different premise: quality, safety, and productivity are not competitors. They are different views of the same thing — how work actually gets done, day to day, by real people under real conditions.

Leadership is the backbone connecting those outcomes to the means of achieving them. It is not a fourth item alongside quality, safety, and productivity — it is the discipline, curiosity, and daily practice through which the other three are actually built. Good outcomes are not the product of policy alone; they emerge from how leaders listen, how they respond when things go wrong, and how well they understand the reality of the work happening on the ground.

This approach is grounded in modern safety thinking — the body of research and practice often described as Human and Organizational Performance (HOP), Safety Differently, Safety-II, and Resilience Engineering. Rather than starting from the assumption that workers are the primary source of risk, these approaches start from the reality that people are the reason things go right far more often than they go wrong. The job of leadership is to understand work-as-done, not just work-as-imagined, and to build the conditions — trust, learning, and operational understanding — that make good outcomes possible.

QSP Leadership brings these ideas into practical, everyday use for organizations operating in complex, high-consequence industries — translating research and theory into methods like Learning Teams, critical risk conversations, and operational learning that leaders can actually apply.